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Events
Service Excellence (CEM)
12-Aug-2008
[Expired]
Carcosa Seri Negara
Taman Tasik Perdana, Persiaran Mahameru
Kuala Lumpur,
Malaysia
AQ-Services
Click here
Conference Agenda |
Brochure
Summary
In today’s experience economy, leading companies are working hard to optimize service performance. Front line performance can make or break your business. A hospitality approach can help building a better path to your customers, lead to customer loyalty and a rise of sales.
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Conference Details
Poor customer service is the number one reason why customers turn to competitors. Therefore creating the perfect customer experience is the key to building and maintaining successful business. AQ services invites you to visit a half day conference on customer experience management. Customer service should be on your agenda and therefore we chose for this unique approach:
No fixed rate, YOU decide how much loyal customers are worth! Make your bid for the Service Excellence conference day NOW!
Hospitality expert and Director of Europe and Asia for the Leading Hotelschools of the World, Mr Sander Allegro will share his knowledge on how "the hospitality approach" can make customers more loyal and increase your sales.
Mystery shopping will be explained as a tool to create the perfect customer experience. The event will give managers the opportunity to see what the hospitality approach and mystery shopping can do for their company/industry in specific.
Speakers
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Sander Allegro
INNovations
Director
THE HOSPITALITY APPROACH - Keynote speaker
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Jan Smulders
AQ-Services
Director Asia
TAKING THE MYSTERY OUT OF MYSTERY SHOPPING - Speaker
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