The European Customer Management World Event - Book or Bid Now at Conference Bay

General Management > Customer Service

This conference is Europe's premier customer event for business leaders, executives and managers who are in a position to influence the direction and implementation of their organisation's customer strategies/philosophy.

It provides you with the ultimate event to meet and be inspired by the gurus in customer management and business leadership as well as implement learning into your business.

General Information

Date:

12-May-2008 to 15-May-2008

Duration (In days):

Conference Organiser:

ICBI

Conference Website:

Click here

City:

London

Country:

United Kingdom

Downloads:

| Brochure

Description

Our extensive market research to develop the ECMW programme has highlighted customer experience as a particular area to focus on in addition to the main conference programme. So with this in mind, we have put together two customer experience-focused days:

Customer Experience Summit is a one-day one-day programme with the hottest companies and speakers in customer experience sharing their insights with you.

As a special feature of the day, Cragrats will use some theatrical scenarios and short pieces of video to illustrate the characteristics of three customer experience mindsets.

The Customer Experience Workshop is a new initiative that will provide you with a more intimate environment to learn from the gurus in customer experience together with two US focused and two UK focused case study speakers, offering the perfect mix of theory and practical learning.

Speakers

Sir Richard Branson The Virgin Group Founder & Chairman	Gerald Zaltman The Leadership Hub Joseph C. Wilson Prof of Business Administration
Stephen Covey Global Personality Leadership & Customer Management Guru	Phil Dourado Harvard Business School Founder
Ken Blanchard The Ken Blanchard Companies Principal	Andrew McMillan John Lewis Manager, Customer Services

Package Prices

1-day package, workshop + 17.5% VAT
Package Price: GBP 1056.33

1-day package, summit + 17.5% VAT
Package Price: GBP 1173.83

2-day package, conference + 17.5% VAT
Package Price: GBP 1526.33

3-day package, conference & workshop + 17.5% VAT
Package Price: GBP 2465.15

3-day package, conference & summit + 17.5% VAT
Package Price: GBP 2582.65

4-day package, conference, summit & workshop + 17.5% VAT
Package Price: GBP 3521.48