General Management > Customer Service

Certified Help Desk Professional Program


Developed for contact center management teams, this is a comprehensive program that provides exceptional insights into the challenges of day-to-day contact center operations management focusing on People, Process and Technology.



General Information
Date:
07-May-2008 to 08-May-2008

Duration (In days):
2

Conference Organiser:
ATCEN International Group

Conference Website:

City:
Kuala Lumpur

Country:
Malaysia

Downloads:




Description
The Contact Center Manager must possess leadership and operational skills in order to manage an efficient contact center. The operational skills would include goal setting, staffing, training & development and performance metrics.

The Contact Center Manager must also be familiar with the entire customer escalation process and diffusing volatile customer situations. This operations manager must demonstrate both tactical competence and strategic awareness in regards to servicing their company’s customer capital. This includes long range planning, working with marketing on forecasting and setting a vision for the contact center operation that is in line with the company mission.


Speakers
Ken Ng
ATCEN
Principal Consultant




Package Prices 
2 Days Workshop
Package Price: USD 543.00
 





      

Location
Novotel Hydro Majestic
Kuala Lumpur
Malaysia


 
 
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