General Management Conferences

07-May-2008 to 08-May-2008
Developed for contact center management teams, this is a comprehensive program that provides exceptional insights into the challenges of day-to-day contact center operations management focusing on People, Process and Technology.

12-May-2008 to 15-May-2008
This conference is Europe's premier customer event for business leaders, executives and managers who are in a position to influence the direction and implementation of their organisation's customer strategies/philosophy.

It provides you with the ultimate event to meet and be inspired by the gurus in customer management and business leadership as well as implement learning into your business.

09-Jun-2008 to 10-Jun-2008
The Contact Centres conference will help you answer your questions, alleviate concerns and provide practical strategies to address these challenges and many of the countless others affecting contact centre professionals today.

Benefit from discussions, led by contact centre industry experts, addressing critical operational issues.

15-Jul-2008 to 17-Jul-2008
CDS provides a 360 degree view of the customer, facilitates better service and offers a more efficient interaction with customers through each respective channel.

It examines the different areas of customer data strategy implementation to help prepare you to launch business practices and invest in technology that will keep you ahead of the curve.