Price :
Wed 26-Mar-2008
Customer Service has become increasingly more competitive over the years, with companies branching out with their Customer Service, outsourcing, and going global.
Companies no longer want the customer service team to be a cost to the company, but are looking for returns on their investments.
Customers have various choices between companies whom which they are seeking services, thus the customer service experience which they get makes a great impact on their decision to stay with the company.
And the Customer Service Representatives face various challenges in dealing with their customers causing a high drop out rate, with the stress and strain which comes with the job.
This Workshop deals with managing all these issues to improve the entire customer service experience for all parties involved.
At many conferences, there are some seats left unsold once the action starts. At Conference Bay, we want to give
you the opportunity to make a bid for these seats at a price you feel comfortable with. We will then contact the
conference organiser on your behalf and get back to you as soon as we hear from them.